worst experience I've ever had at a dealership
Reviewed by Joe Dazzo and Joe rizza
in Orland park Illinois
August 11, 2020
I will NEVER purchase another vehicle or recommend anyone to buy a vehicle from this dealership or any rizza dealership as long as I live and I will be sure to tell as many people this story that I come into contact with and every dealer I have told my story too has told me that what they did to a customer was complete b.s. I purchased a used 2015 ford explorer on July 14 2020, i paid 18,600 from rizza Acura, the night I brought the vehicle home I noticed it was making grinding noises in the steering rack and another noise was coming from the rear of the vehicle. I called rizza Acura the next day they had me bring the vehicle into their service department I left work early to do so. I told them the issues they called me the next day after they had it overnight and said that the grinding noise when steering was normal for electronic power steering and couldn't find the other noise coming from the rear of the vehicle. I picked up my vehicle and made an appointment for a certified Ford dealer to give me a second opinion on the issues I was having because something wasnt right. I paid 250 dollars OUT OF MY OWN POCKET I had Ford do a 110 point inspection on the vehicle. Ford concluded that there was in fact a failing steering rack noise as well as a screeching noise coming from the rear of the vehicle and also stated they noticed oil by the valve cover and it could be a leak. I contacted rizza Acura immediately when I left the Ford dealership and spoke to the service manager pat dazzo and emailed him the invoices as proof. Pat told me in order for them to do anything I had to bring the vehicle back for a second opinion which would technically be a 3rd used vehicle inspection because rizza told me that they did a previous used car inspection when the vehicle was traded in by first owner. I dropped my vehicle off at rizza and the next day the service department called me and then started that infact THERE IS A NOT NORMAL NOISE COMING FROM THE STEERING RACK and that they also fixed the squeaking noise coming from the rear brakes but didnt mention anything about the valve cover possible leak. They kept my car from Friday till Monday which I again had to leave work early Friday in order to drop my car off at their dealership, they called me to pick it up Monday started they fixed the brake squeak but that the steering rack problem was pending warranty. 2 days later the service manager called me to tell me that they couldn't cover the repair that it was to expensive and was quoted at 2650 plus tax and not including an alignment. I then tryed to contact Joe rizza the dealership owner numerous times and left voicemails even spoke to his secretary and never got a call back. All of this happened within the first 25 days of having the vehicle. So to summarize I gave this dealership 18 thousand dollars of my money gave them my business as a customer only to buy a car that supposedly had a used car inspection before I inquired only to find out that the power steering rack is failing which is going to cost me over 3000 to replace on top of the 18,600 I spent purchasing the vehicle and the 250 dollars i spent for a certified Ford used vehicle second opinion inspection and theres a possible valve cover leak. I have all of the dates and invoices text messages to prove all of this and that it infact happened. If your reading this do yourself a favor and go somewhere else these people are liars they are snakes and they dont give a xxxx about their customers or if their customers have kids and a family with a mortgage and Bills.
STAY FAR AWAY FROM JOE RIZZA ACURA SERVICE DEPART
Reviewed by Mike F
in Illinois
July 31, 2020
STAY FAR AWAY FROM JOE RIZZA ACURA SERVICE DEPARTMENT! Before COVID-19, they were somewhat reasonable for a dealership to take your car in for a repair and not feel like you are being taken advantage of. You expect to pay more for service, but still feel like they care about the consumer. My experience taking my car in for B2 and B3 service after COVID-19 turned into the BIGGEST RIP OFF I HAVE EVER EXPERIENCED AT ANY AUTO REPAIR SHOP. There was a sound that I was hearing in my brakes that I asked to take a look at, and I got a call from Charlotte saying it was TERRIBLE NEWS. She explained that my back passenger side caliper had seized, and the back brakes would need to completely be replaced. She said the cost would be $1200. I was in the middle of work and gave a long pause letting her know that I was definitely not expecting to pay that much for back brakes to be replaced. In the past, they have charged me under $400 for my back brakes to be changed. I literally hesitated for a minute and then asked her how this adds up, and if there was any room to lower the cost. She said she could lower it by $100, and that the cost was due to the Acura Brand Rotors being $250 a piece. I still was ready to not make this repair, but when I asked if the car was safe to drive, she was not completely truthful and said it wasn't safe to drive, even though the dealership knew that I had just re-done my front brakes with 3rd party parts through Rock Auto. I reluctantly trusted what she said and agreed to the repair, feeling like I didn't have much of a choice. When I picked up the car later that evening and looked at the bill breakdown, the total for rear brake parts was outrageous at $800. Labor cost was over $400. Even with a $100 discount, the back brake job was $1100. You can purchase a complete front brake kit through Rock Auto with better than manufacturer quality parts for $180. A complete back brake kit would be even a little cheaper, since front brakes are more expensive. I gave things a day to settle down, and then called on Friday to voice my concern to Matt. I wondered how Acura branded parts could add up to $800, and again he told me with no hesitation that there was no markup on the parts. I took the liberty to look on the Acura parts website, and the MSRP for the caliper was $235. I was told $250 over the phone by Charlotte, and the bill said $259.83 for each caliper. So again, this was not completely truthful about no markup on the parts. And we know that Joe Rizza Acura is not paying $235 MSRP for each caliper. Maybe their price is $80 for each caliper. Matt took notes on everything that I said, and asked what would make me happy as a consumer. I let him know, and he said he would get back to me. I didn't hear anything back the first few days of the following week, and checked in on Wednesday. I was told that the service manager was on vacation until Monday, and I would hear back from them on Monday with a decision. Monday came around, and I did receive a call back saying there was nothing they could or would do for me now or for a future credit. They said I agreed to pay, and that was the end of it. In the end, I did agree to pay. But I was given half truths and lies by workers at Joe Rizza Acura, and this influenced my decision to make me feel like I didn't have a choice but to accept the outrageous repair price. My call to them on Friday to voice my concern was to give them a chance to do right by the customer, after they were fully aware that I felt completely wronged by them. In the end, Joe Rizza Acura showed that they are a money hungry, desperate automobile dealership that will stop at nothing to try to recover profits lost from COVID-19. I have spent thousands of dollars in maintaining my car there throughout the years. If zero stars was possible, the review would be a zero. Mike F
Best Car Buying Experience Ever
Reviewed by Jim
in New Lenox, IL
March 03, 2016
This was my best car buying experience ever. Gerard Dumas greeted me when I cam in and answered all my questions, accompanied me on the test drive and walked the lot as we looked at color option. He never pressured me for a sale, asked when I wanted to buy. He simply provide information. When I asked for a price he found the GM - Pat Dazzo and gave me a great starting price. Once we agreed on specifics, they found acquired the vehicle with the options color I wanted within 24 hours and closed the deal. Pat and Gerard could not have been more professional and helpful. After the sales Gerard called to made sure everything was going well with the car. Fantastic experience overall.
