Advantage Acura of Naperville

I drove all the way down from Milwaukee to buy a CPO Acura ZDX that I had found on the Acura website. I also looked at the dealer website to see if everything matched up, and it did. I get there, take a test drive, like the car and start the process. I have the usual back and forth on the value of my trade, but we finally end up in the lower end of what I found acceptable. Then their real lack of character shows up. The paperwork is put in front of me and suddenly we're about $2,500 apart. I scan down and there is some mystery "fee" that has been added to the deal. I asked where this fee could be found on their website and he said "It's there somewhere, in the really fine print", laughing it off. I ask the salesman to give me my keys back and he says, let me see what we can do. I say that there is nothing you can do as long as that fee is on there. Next thing I know, the sales manager is next to me telling me that everyone has to pay the fee, no matter what dealership I go to, I'll pay the fee. I opened my computer up, pulled up their website and asked them to show me where they have disclosed this fee. Well, he couldn't show me because it wasn't disclosed. I demanded my keys back, told them what I thought of their deceptive advertising, and went to Muller's Woodfield Acura where I was treated with respect and was sold a car without the lying and cheating that Advantage engages in. My only regret was that I didn't snap a photo of the contract, then I could have filed a complaint with the State of Illinois.

I bought a CPO Acura from Advantage Acura last month on Nov 15th. I spent $500 to travel, to pick up the vehicle since I had to travel from another city. The sales guy was James Heath. From the beginning of the conversation around Nov 9th, I felt that something was amiss (AKA EMPATHY). 1. On the Acura website the advertised price was different to what was on Advantage’s website. When I called in, I was discouraged NOT to buy directly from Acura site since it was showing less. In fact, no one in the dealership was even aware of the advertisement when I spoke. What I found later was Advantage hid the CPO charges from the published price. I felt cheated. (There are many who have felt the same way if you scroll through the reviews). 2. The car wasn't prepared properly for delivery. I was made to wait close to 5 hours, reason being that there were paint scratches not to mention my names were incorrect in all paperwork (despite me letting James know the correct order a 100 times before). Lastly, the gas tank wasn't filled and was done during the last minute. I was made to simply wait with NO apology whatsoever from James who stood right there watching me wait! Is this your customer service? 3. I drive home and then come to know that the chrome window panels were all shaking making a rattling noise not to mention the alignment was completely off! YES the alignment was off with torn bushings. There was also a small rock chip on the windshield directly on the drive line of sight that was missed. Is this your CPO???! 4. There was an open recall/software update that was also missed by Advantage Acura. How can somebody miss an open recall on a CPO?! Today, I took it to the local dealer since I felt it was dangerous driving the vehicle since the SUV was veering to the left constantly from the past 3 weeks. It has been diagnosed as torn bushing with alignment fail. I called on Dec 12th atleast 10 times but no one bothered to transfer my call or even return the call despite leaving a voicemail. My call was cut off by someone who spoke saying it was NOT his responsibility. 5. I missed this in Google reviews but here it is. I wasn’t mailed the title close to 5 weeks. When I called in I was repeatedly told it will take 8 weeks to mail something I am the owner of! I again tried to call the next day and there was a new joinee who was as well frustrated since I was told there was a lot of delay for reasons unknown. She mailed me the very next day as she thought as well that this was ridiculous. Anyways, a bunch of lazy guys who work all over the place in there I guess! I finally also spoke to Noble Jones who calls himself the boss on the website if you go through! All I was expecting from him was to ask me – “How can I make this right for you?” but then the poor guy/s have no understanding of what customer service is! What can you expect from these guys anyways? Trust Advantage Acura to take FULL ADVANTAGE of your helplessness. This name suits them right!!! If I save a few out there from the hazard of buying from these folks I would think this review was of some help.

I have purchased my fair share of vehicles through out my time but must say this was the easiest purchase yet! My wife and I worked with Gabi who was knowledgeable, quick to respond to questions, and honest and upfront. We are thrilled with the MDX and everything it has to offer. We will definitely be customers again when that time comes!