745 W Lake St
Elmhurst, IL 60126

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Sales: 866-465-8390

Used Cars: 866-984-4667

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 7:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 7:00pm

Reviews of Ed Napleton Acura Kia

Overall Rating:

4.6 (out of 5)

82% recommend this dealer

1396 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Steven Martin pull me out down of the service Department.

Reviewed by Latrice CobbsFebruary 16, 2024

Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Not willing to negotiate at all with me.

Reviewed by Steve from Coal city ilFebruary 15, 2024

Not willing to negotiate at all with me. I'm a mechanic and found quite a few things wrong. Didn't even counter offer me. They prefer customers who don't look into the mechanical side.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Steve, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (630) 941-4300 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Went there yesterday for 2021 Rogue, ask for $17,995.

Reviewed by Mark Zhou from Lake Zurich, ILFebruary 15, 2024

Went there yesterday for 2021 Rogue, ask for $17,995. Sounds a good deal. But they forcefully added protection package, 180 point inspection fee, tire service package, Pro Pack, Window tint and etc, total added $5,000+ on top of non-negotiable price. Sales manager, Leo, was unfriendly and unprofessional. The dealer was poorly managed. Even though i made an appointment, but took the sales prople 30+ minutes to locate the car. Please don't be fooled by the low adking price. You will never get a good deal and no professional service at all.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Mark, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Ed Napleton Acura Kia

Ed Napleton's Acura and Kia of Elmhurst in Elmhurst IL is the place to find the best and most affordable new Kias Acuras and used cars in the Chicagoland area. Family-owned and in business for over 50 years with 64 franchises across five states Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day.

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