Ed Napleton Acura Kia

Price you see online it's not what you're gonna pay. Do research on dealership, read reviews so we're not gonna make the same mistake as I did and go waste your time CPO cars are advertised without certification price so we're gonna end up paying more on cars that they decide to be certified Also, don't forget to add $499 for preinstalled wheel locks

The worst dealer I ever tried to buy a vehicle from, This is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay here. I called ahead 3 to 4 times to come buy a Acura Certified 2025 TLX, I was assured over the phone that the price was 42500 plus a 350 doc fee and taxes, and that they would accept my CHASE APPROVED LOAN. I drove 3.5 hours from Indiana to buy this car, When I got there nobody knew I was coming, ( but I had a reservation) . The car was not even in the lot, but in another lot, I had to drive with the salesman to get it, but the lots doors were locked, after they sent someone else to get it and brough it back, I checked the car, the miles were 550 not the 152 advertised(not big deal), I notices the windows were tinted, ( not shown on the pics). As soon I sat down the salesman hand me a QR code to fill an application, I told about my chase approval, to which he replied I still needed to fill the application, from here on the conversation turned tense, he came back really quick claiming they could not find it, I told him there was two pages, came back and added the last 4 of our socials, in the mean time he brought the invoice for the car, to which they added a $2500 for a paint protection, $499 for wheel locks and $399 for the window tint. Then came back insisting that I needed to reapplied to find the application, when I refuse the finance manager came out all angry and mean, raising his voice claiming he needed me to do that for him to do his job, and I did not like I could just leave. I told to just do it my name then. In the mean time we started discussing the excessive add on, The salesman argued that the wheel lock were already installed, and they were labor to installs them, even though Acura sell those for $75 as an accessory, after arguing back and forth he concluded that because they selling the car so low, I had to get screw with those adds, I offered to refuse the paint protection and either the $500 wheel nuts or the $399. He went and came and said NO they all had to stay. I had to drive back to indiana with my $10000 for down payment. Just One way to described these people HUTLERS

Part 2: After my initial experience, the service department agreed to provide the two items I originally requested when purchasing my vehicle, window tinting and painted brake calipers. This was clearly done in an attempt to prevent me from submitting my first review. The window tinting was completed without issue, though again I was not offered a loaner or Lyft but a shuttle ride to work. When it came time to paint the calipers, everything went downhill. First, they claimed they couldn’t find anyone to do the job. Then I was told an employee in the service department could paint them, but only if I signed a waiver that would void my brake warranty. This waiver was pushed by the service manager, Bryan, and I refused. No customer should be pressured into signing away a warranty for a service the dealership has done for me before on my 2023 Kia K5, Wade handled this, without any waiver and without any issues afterward. Their next “solution” was to order caliper covers. They didn’t fit. So once again, we were right back at the beginning. They had my car 15 days and still did not complete the work. To make matters worse, there was little to no communication initiated by them. I had to constantly reach out just to find out what was happening with my own vehicle. Although I was given a loaner this time, I ended up in it for two weeks while absolutely nothing was accomplished. It is extremely disappointing that after trying to stop me from posting an honest review, the dealership still failed to follow through on their own promises. I should not be inconvenienced, pressured to void my warranty by Bryan, left without my car for 15 days, or forced to chase down updates because of their inability to deliver what they agreed to. This is not how loyal, long-term customers should be treated, and it only strengthens every concern raised in my first review.