McGrath Acura of Downtown Chicago

Sent communication twice- not one response I guess they don’t need any car sales y’all!

I am writing this review after multiple attempts to resolve this directly with McGrath Acura and McGrath Imports—none of which received a single response. On 10/25/2025, I purchased a vehicle from McGrath Acura of Downtown Chicago with all negotiations explicitly based on a true out-the-door price—including taxes, title, and all fees. Nine days after the sale, I received a FedEx packet from the dealership instructing me to take the title to the DMV and complete the registration myself. To clarify the situation, I contacted the DMV—and the representative informed me that I owe nearly $3,000 in excise tax, title fees, and registration costs. This was the first time I became aware of any additional charges. When I reached out to the dealership to understand what happened, their explanations completely contradicted the written record of our negotiations. I have detailed documentation showing that every conversation was based on the price being a fully inclusive, out-the-door total. At no point before or during the sale was I told that I would be responsible for thousands of dollars in extra fees. Between November 3–10, I sent six emails requesting assistance—from the General Sales Manager, Tye Lee, to McGrath Imports’ corporate director of client relations, Melissa Hansen Kann. I have not received a single email response from anyone at McGrath Acura or McGrath Imports. I chose an Acura dealership with a well-known family name behind it because I assumed a corporate group with 12 locations would spare me the sleazy used-car salesman experience. What I expected was transparency and professionalism. What I got was a complete lack of accountability. This has been the most dishonest and frustrating sales experience I’ve ever had. I paid for a true out-the-door price, only to be left with thousands in unexpected charges and no support whatsoever when I sought answers. Complaints have been filed with the Better Business Bureau and Consumer Protection agencies. Avoid this dealership at all costs.

Ethan Bailey is a treasure!!! The absolute best new car buying experience from start to finish. He is friendly, knowledgeable, hard working and just the right kind of person you want when making a major purchase decision. A standout guy at a standout dealership!