6870 Okeechobee Blvd
West Palm Beach, FL 33411

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Sales: 561-951-5634

Used Cars: 561-951-5634

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 7:30am – 5:00pm

Reviews of Napleton's Palm Beach Acura

Overall Rating:

3.9 (out of 5)

82% recommend this dealer

936 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Valerie Chrystal is an exceptional service advisor.

Reviewed by Leslie G from BOYNTON BEACHNovember 05, 2024

Valerie Chrystal is an exceptional service advisor. The service department does a great job. Highly recommend to anyone interested in buying or servicing an Acura.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Leslie, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. We appreciate your feedback. We hope you have a great day! Thanks, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Reviewed on Oct 28, 2024 Verified Purchase GEORGE WAS

Reviewed by adinasarchitectOctober 28, 2024

Reviewed on Oct 28, 2024 Verified Purchase GEORGE WAS GREAT!!....EXCELLENT SALESMAN, VERY PROFESSIONAL AND A BETTER PERSON....VERY KNOWLEDGEABLE ABOUT THE CARS, ALL KINDS AND ENGINES...THOROUGH...DETAILED ORIENTED AND BEST OF ALL - VERY PATIENT...GAVE ME PLENTY OF TIME TO MAKE THE FINAL DECISION WITH GOOD INFORMATION TO PURCHASE THE PRE-OWNED 2018 MAXIMA SL. WAS VERY HAPPY WITH THE EXPERIENCE AT NAPLETON'S PALM BEACH ACURA, WITH GEORGE, JARON THE SALES MANAGER, YOUR ENTIRE STAFF AND WITH THE MAXIMA!! ...HIGHLY RECOMMEND GEORGE!!!..THANK YOU VERY MUCH . REGARDS, NEAL NAS

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

These scam artists hate nothing more than a no-nonsense

Reviewed by JMOctober 24, 2024

These scam artists hate nothing more than a no-nonsense buyer. Walked in, said I’d take one of the 19 same year same model same color vehicles sitting on their lot. Simple, I’ll just buy it right now. The only condition was removing a ridiculous dealer addition sticker marking up the price by $9,998. Got the runaround, of course. Everything went totally down hill dealing with (read the reviews to get a sense for how many they’ve had) the GM and “service” team (Jeff, the most miserable human I may ever have met, might have been the absolute worst). Zeke, a service “professional” refuses to be honest and documents services that aren’t even performed while having calls go to his personal cell, which has a voicemail indicating he is a realtor. Jeff, GM, will threaten you and say he’s “lifelong best friends with the regional GM, so who do you think they will believe?” Dealer will allow field techs to drive a brand new vehicle 100 miles and out of the county through $9 in tolls to “recreate a technology issue” on a brand new MDX tech with issues other dealers are already posting about on message boards. Its like they screw with customers for sport. Avoid these jerks at all cost. It’s because of them that I cannot WAIT to be rid of my brand new MDX that still has a service package and warranty. It’s not worth it.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton's Palm Beach Acura

Thank you for choosing Napleton's Palm Beach Acura. To ensure that we provide you with the best possible vehicle all of our vehicles go through an extensive 151 point check system. We want to make sure that we are selling you only the best possible quality pre-owned vehicles. We want your business! Please let us know what we can do to make this your best car buying experience ever. We are located at 6870 Okeechobee Blvd just 1/2 mile West of the turnpike in West Palm Beach Florida 33411.

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