6870 Okeechobee Blvd
West Palm Beach, FL 33411
Sales: 561-951-5634
Used Cars: 561-951-5634
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:30pm |
| Tue | 7:00am – 6:30pm |
| Wed | 7:00am – 6:30pm |
| Thu | 7:00am – 6:30pm |
| Fri | 7:00am – 6:30pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near West Palm Beach, FL that carry Acura
Overall Rating:
3.3 (out of 5)
82% recommend this dealer
917 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Went in for a simple oil change, check tire pressure and
Went in for a simple oil change, check tire pressure and tire rotation in preparation for an upcoming road trip. Tires were not rotated but I was still charged for rotation. When I got home, I looked at the bill and found the bogus charge. When I called and asked for reimbursement, I had to fill out a form and send copies of my driver license and credit card before I could get my money back. Also, no air was put in tires as requested. When I asked why, I was told the correct pressure would appear once I left the dealership and drove my car. I insisted on the correct tire pressure before I left the dealership, and I had to personally assist in putting air in my tires. All this and they still charged me over $100 for just the oil change!!
Dealer Response
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (561) 686-0300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Maximum rating = 5
Run!
Run! Don't walk! Put a full price offer to purchase on a car. Got verification of the price and availability via email. Was told someone would call to complete the sale. 24 hours later no one called. Finally, someone from finance called. Told them I wasn't financing. He then laughed and said, " I'll have to find out if we can sell you the car at that price. We work off of Market Price and that was yesterday's price?!" Bizarre. Didn't think I was buying Catch of the Day. The FTC on April 7, 2022 made a determination that, "bait and switch” practices are unfair or deceptive trade practices and are unlawful under Section 5 (a) (1) of the Federal Trade Commission Act. “Bait and switch” is the advertising of a product without the bona fide intention to sell it, for the purpose of establishing contact with a prospective customer in order to induce or “switch” him to purchase another product. DON'T GO HERE.
Maximum rating = 5
SUPER NICE DEALERSHIP
NAPLETON ACURA OF WEST PALM BEACH IS A GREAT DEALERSHIP, THERE WAS A MISUNDERSTANDING DURING MY REVIEW PROCESS. I HAVE BOUGHT 4 CARS FROM THEM AND I WILL CONTINUE ON WITH THEM. JUDY AND JARON ARE GREAT PEOPLE TO DEAL WITH. THEY REALLY ARE NICE PEOPLE TO DEAL WITH. PLEASE DISREGUARD MY PREVIOUS REVIEW. I DEFINITELY RECOMMEND THE DEALERSHIP...
Dealer Response
Hi Gregg, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Jeff Johnson General Manager Napleton's Palm Beach Acura jeff.johnson@napleton.com 904-258-9801
Maximum rating = 5
Thank you for choosing Napleton's Palm Beach Acura. To ensure that we provide you with the best possible vehicle all of our vehicles go through an extensive 151 point check system. We want to make sure that we are selling you only the best possible quality pre-owned vehicles. We want your business! Please let us know what we can do to make this your best car buying experience ever. We are located at 6870 Okeechobee Blvd just 1/2 mile West of the turnpike in West Palm Beach Florida 33411.
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