Napleton's Palm Beach Acura in West Palm Beach including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

6870 Okeechobee Blvd
West Palm Beach, FL 33411

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Sales: 561-951-5634

Used Cars: 561-951-5634

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 7:30am – 5:00pm

Reviews of Napleton's Palm Beach Acura

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

256 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Not a reputable dealer - online buyers avoid

Reviewed by TomDockery from Wabash, IllinoisSeptember 19, 2021

Napleton Palm Beach is a scam outfit. I called to get the final numbers on a used Nissan. And after waiting hours, they finally called me back late in the day. They quoted me $4000 higher than their online posted price. Turns out they had a very ambiguous fine print that stated $2000 in discounts were only available on special circumstances. And they had $1500 in hidden dealer fees. Additionally, they tacked on another $500 in dealer add-ons which I still don't know what those were - antitheft lettering on the glass.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Refund me my money back.

Reviewed by Emmanuel from Orlando August 17, 2021

Worst dealership to ever visited due to the fact the salesman and everyone that work at this dealership are all liars. I came to this dealership in March to buy a car for my father which I was instructed by one of the manger to put the down a deposit to allow them to take the care off the internet. Which I did but they end up selling it without even asking me if I’m still interested or not but since March I haven’t received my $500 deposit and this is only place that I know that refunds takes up to 1 year to be refunded. Derek Brubaker continued to lied to me about my refund saying it was sent back to my card till now and I haven’t received anything. Only place a manager will tell someone that it was their fault to put down money on a vehicle they like and after signing documents on the the vehicle. All I want them to do is refund me my money or tell me that they won’t because at the end not the day I deserve to know.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Not transparent, looks like got something to hide

Reviewed by Umang Natani from FLAugust 16, 2021

Terrible people, would waste time and energy in everything except what you want. I liked a car they have and just wanted to know the out of door price with a title transfer. Got contacted by email, phone, text but never got the simplest answer which I was looking for.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Umang, My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience. Sincerely, Steve Ignowski General Manager Napleton's Palm Beach Acura 561-686-0300

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Napleton's Palm Beach Acura

Thank you for choosing Napleton's Palm Beach Acura. To ensure that we provide you with the best possible vehicle all of our vehicles go through an extensive 151 point check system. We want to make sure that we are selling you only the best possible quality pre-owned vehicles. We want your business! Please let us know what we can do to make this your best car buying experience ever. We are located at 6870 Okeechobee Blvd just 1/2 mile West of the turnpike in West Palm Beach Florida 33411.

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