DO NOT BUY FROM THIS DEALERSHIP - AWFUL EXPERIENCE
Reviewed by Jonathan
in Hollywood, FL
December 20, 2020
***DO NOT PURCHASE A CAR FROM THIS DEALERSHIP UNLESS YOU ARE LOOKING TO SPEND AN EXORBITANT AMOUNT OF MONEY AND THEN BE LEFT TO FEND FOR YOURSELF WHEN PROBLEMS ARISE***
To those considering purchasing your next car from this dealership, I implore you to read about the recent experience I had when buying a pre-owned Lexus IS200t about a month ago.
To provide some background context, I first found this car listed on AutoTrader for $20,128. I drove up to the dealership from my home in Hollywood (an hour drive) to look at the car. Throughout the entire purchase process, the sales rep assisting me and his manager seemed very pushy and were deliberately being unclear about what the car would ultimately cost after all fees when I asked multiple times.
When I came back to the dealership a few days later to buff out some scratches that were on the car before I bought it, I saw on the contract that the total had been over $27,000. While I realize that purchasing a car involves fees that are standard in most dealerships, I can’t seem to wrap my head around how they amount to $7000 above the listing price.
One thing in particular that had stood out to me on the price breakdown was that the car’s initial list price was $20,995 (about $870 more than the price quoted on AutoTrader). When I asked the manager about this inflated price, he simply stated that it was a “standard reconditioning fee” without providing records as to what exactly was “reconditioned”. For the record, when I bought the car it had clearly not been detailed and was even slightly dirty. The tires were in good condition, but definitely not new. And, as stated above, some blemishes on the car had not been touched up.
Nonetheless, I did not argue about this fee and let it be. Then, not even 10 days after purchasing the vehicle, I had been driving with my mom and went to fill up gas. After filling up the tank, I tried to restart my car and it completely shut down on me.
I had to sit and wait for almost 3 hours for roadside assistance to send a tow truck to come pick up the car and ultimately had to leave the car at the gas station and take a $40 Uber ride home with my mom because she is diabetic and could not wait for the tow truck any longer.
This made it perfectly clear to me that the car had not been reconditioned and that the extra fee was slapped on for absolutely no reason.
After having to get the car battery replaced, I returned the car to the dealership to make sure everything else was fine--at which point I was told the car needed to be serviced over the weekend. I somehow managed to spend more time driving the car to and from the dealership (again—an hour drive each way) in the first couple weeks that I had it than I did driving it anywhere else.
Even now, after the service, I am noticing other issues with the car that seem to have been ignored—the windshield wipers need to be replaced, the AC is faulty at times, and the tire pressure light comes on frequently. I was told that a piece of my bumper that was missing due to the towing would be replaced, which I have yet to receive weeks later.
While I will say that at first the staff seemed willing to help, after having to go back and forth to the dealership with different issues (that I shouldn't have had to do within the first two weeks of buying a car), it began to feel as though they were doing me favors by fixing problems they were actually responsible for.
It is now about a month after I purchased the vehicle and I STILL have not received the car's official tag so that I can drive it after the temporary tag expires (which is in less than a week). I also have not received any information about my auto loan and how to go about finance payments.
I have reached out to multiple people at the dealership on several occasions through phone calls, messages, and emails--even writing to the general manager of the dealership TWICE--and have received little to no response to help solve my issues.
Bought great car just over priced!
Reviewed by Jose Garcia
in Miami, Fl
December 18, 2020
Excellent sales lady and the process of buying the car was ok. Only thing I didn’t like was the fact that they raised the price of the vehicle a couple of thousands of dollars from the time I talk to them over the phone and the time I went to see the car. Said my interest rate was going to be low and my monthly rate as well. After I got the car my interest rate was the same amount of money as the car itself.
Came away with the deal of the century
Reviewed by Buffalomike
in East Amherst, NY
August 25, 2018
I got an exceptional deal on a new SH-AWD 2019 RDX A-Spec. Dee and Antoine were exceptional. My wife and I came in to "window shop" their inventory of 2019 RDX models. They, of course, wanted me to think more about making a deal to buy one. The deal they gave me was one I couldn't refuse. I am very happy with my purchase.
