Napleton's Palm Beach Acura in West Palm Beach including address, phone, dealer reviews, directions, a map, inventory and more

6870 Okeechobee Blvd
West Palm Beach, FL 33411

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Sales: 561-951-5634

Used Cars: 561-951-5634

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 7:30am – 5:00pm

Reviews of Napleton's Palm Beach Acura

Overall Rating:

3.3 (out of 5)

82% recommend this dealer

917 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Went in for a simple oil change, check tire pressure and

Reviewed by dwirerSeptember 22, 2023

Went in for a simple oil change, check tire pressure and tire rotation in preparation for an upcoming road trip. Tires were not rotated but I was still charged for rotation. When I got home, I looked at the bill and found the bogus charge. When I called and asked for reimbursement, I had to fill out a form and send copies of my driver license and credit card before I could get my money back. Also, no air was put in tires as requested. When I asked why, I was told the correct pressure would appear once I left the dealership and drove my car. I insisted on the correct tire pressure before I left the dealership, and I had to personally assist in putting air in my tires. All this and they still charged me over $100 for just the oil change!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (561) 686-0300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Run!

Reviewed by spacecoasthomesSeptember 04, 2023

Run! Don't walk! Put a full price offer to purchase on a car. Got verification of the price and availability via email. Was told someone would call to complete the sale. 24 hours later no one called. Finally, someone from finance called. Told them I wasn't financing. He then laughed and said, " I'll have to find out if we can sell you the car at that price. We work off of Market Price and that was yesterday's price?!" Bizarre. Didn't think I was buying Catch of the Day. The FTC on April 7, 2022 made a determination that, "bait and switch” practices are unfair or deceptive trade practices and are unlawful under Section 5 (a) (1) of the Federal Trade Commission Act. “Bait and switch” is the advertising of a product without the bona fide intention to sell it, for the purpose of establishing contact with a prospective customer in order to induce or “switch” him to purchase another product. DON'T GO HERE.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

SUPER NICE DEALERSHIP

Reviewed by GREGG from BOYNTON BEACH FLORIDAAugust 25, 2023

NAPLETON ACURA OF WEST PALM BEACH IS A GREAT DEALERSHIP, THERE WAS A MISUNDERSTANDING DURING MY REVIEW PROCESS. I HAVE BOUGHT 4 CARS FROM THEM AND I WILL CONTINUE ON WITH THEM. JUDY AND JARON ARE GREAT PEOPLE TO DEAL WITH. THEY REALLY ARE NICE PEOPLE TO DEAL WITH. PLEASE DISREGUARD MY PREVIOUS REVIEW. I DEFINITELY RECOMMEND THE DEALERSHIP...

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Gregg, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Jeff Johnson General Manager Napleton's Palm Beach Acura jeff.johnson@napleton.com 904-258-9801

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Napleton's Palm Beach Acura

Thank you for choosing Napleton's Palm Beach Acura. To ensure that we provide you with the best possible vehicle all of our vehicles go through an extensive 151 point check system. We want to make sure that we are selling you only the best possible quality pre-owned vehicles. We want your business! Please let us know what we can do to make this your best car buying experience ever. We are located at 6870 Okeechobee Blvd just 1/2 mile West of the turnpike in West Palm Beach Florida 33411.

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