Maus Acura of North Tampa

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Overview
Dealer Reviews

Acura New Car Dealership in Tampa, FL

Overall Rating

3/5

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David Maus believes that the automobile business has always had a bad reputation, after all, there are decades of bad experiences and even movies about it... but that is not who we are and his goal is to "change the way the automobile business is perceived by simply serving our community." We do so by hiring great people, not typical salespeople that fit the car-sales-mold, but truly wonderful and committed employees to serve amazing people like you. David wants you to be able to enter any one of his dealerships from the moment you walk in and notice that there is no "heavy" feeling of stress or concern; we want you to feel like family..

If you're looking for service for your new Acura, Maus Acura of North Tampa's trained mechanics can help keep your new car running like new. So give them a call!

Maus Acura of North Tampa Reviews

Overall Rating

3/5

1 out of 2 people recommended this dealer

Customer Service:

3/5

Buying Process:

N/A

Quality of Repair:

3/5

Overall Facilities:

5/5

Terrible service

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

N/A

Reviewed by D Adh
in Tampa, FL
January 04, 2021

Maus Acura dealership denied the fact that my Acura MDX 2014 had safety recall for tail light condensation and outage of the tailgate lights causing hazardous situation for the vehicle. I did a lot of research by going to Acura's recall site and searching by 2014 MDX which brought the Tail light issue. Despite this, the dealership’s Service guy Tony quoted me $800 just to diagnose electrical problem saying my issue is not due to recall and that my vehicle is out of warranty. The way Tony handled my case was very poor quality. I have always used this dealership which was Ferman Acura but now with new name change their customer service seems to have reduced in quality. I called Tony, and told him I was very unhappy with his service, he did not do much. Acura, you need to get this dangerous condensation and taillight/ tailgate light issue fixed. Water got inside the left tail light and must have caused the outage which Tony and his team refused to look at without me agreeing to pay $800 for just the diagnosis. This is not acceptable. I went back and brought my MDX without getting it fixed. I have not heard $800 charge just to diagnose electrical problem. Very poor service and hassle to customer. Acura any word on this type of service to your customer ??

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Service on vehicle

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Sam Puleo
in Valrico Fl
June 03, 2020

Tony took care of everything fast, efficient and friendly. Great service! Car was very clean, great wash job. Car runs great! Thank you very much!

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Dealership Contact Information

Maus Acura of North Tampa 11025 N Florida Ave
Tampa, FL 33612

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	11:00am	8:30am	8:30am	8:30am	8:30am	8:30am	8:30am
Close	6:00pm	9:00pm	9:00pm	9:00pm	9:00pm	9:00pm	9:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00pm
Close	Closed	6:00pm	6:00pm	6:00pm	6:00pm	6:00pm	4:00pm

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