Phil Smith Acura

My experience with this dealership was a great one. From the time I emailed them to the day the vehicle was picked up, the people were friendly and courteous. Shout out to Deya and Steve and the finance department for making this happen.

I took my TLX in because I had flashing warning lights on my dash. My car was driving perfectly fine other than that. I was informed it would cost $218 to diagnose the problem. I left my car and they told me it would be ready by 1:00. I called at 12:45 and the agent said he was busy but would call me back in 5 minutes. After 45 minutes I called and finally got him. They hadn’t found the cause of my problem but they found $5,400 worth of stuff that had nothing to do with my original problem. I went down and picked up my car and immediately took it to APEX in Lighthouse Point. They found $1,600 of work that was legitimate. They’re doing my work now. I bought my first Legend in around 1985 from that location. I may have purchased more Acura’s from that location than any individual. I’ve lost count. However, I don’t trust their service department and will NEVER buy another Acura from that dealership.

I had one of the worst car-buying experiences at this dealership. They manipulated the mileage numbers during negotiation and promised a discount that was tied to inaccurate mileage reporting (7,500 miles). They kept switching numbers around to confuse the deal. I caught the discrepancy and managed to get a fair price in the end — but that wasn’t the end of it. They also promised to refund the overpayment from my previous car’s payoff, but after the deal was done, they completely denied that promise. Now they’re refusing to take any responsibility or issue the refund. On top of all that, the customer service was disrespectful and dismissive. What started as an exciting purchase turned into frustration and disappointment. I’ve completely lost trust in this dealership — and honestly, in Acura as a brand. I do not recommend doing business here. Be very careful with what they say vs. what they actually do.