Atlantic Coast Acura

I would like to express my appreciation for the staff at Atlantic Coast Acura. I had reached out to sales consultant Jefry Tavarez, who was absolutely phenomenal through continuous communication (English/Native Spanish) and honesty. If you ever feel overwhelmed with the car buying experience, I would highly recommend Jefry (Sales Consultant) to assist, as he helped me every step of the way. He is personable, professional, and attentively listens to help you find the correct vehicle for your needs and lifestyle. Not only was the pricing great, but the sales and vehicle service timeline was exceptional; the sales manager (Tim Walker) also personally went above and beyond to ensure a smooth sales process.

In short, once they've got that sale...good luck getting in touch with anyone. I purchased a used car, the next day we're back at the dealership. Car needed a new windshield....yes 🙄 a whole replacement. Well, we suggested the wipers also be replaced. Some kind of film was all over the windshield and couldn't be cleaned/removed. We experienced rain the prior evening and visibility was non-existent. We we're driving the vehicle back to SOUTH CAROLINA (6.5 hrs) and wanted to ensure our safety. Well, the wipers WEREN'T replaced and a bad storm occurred and it was a nightmare. Had to pull off the road, and attempt to clean the wipers. After Several attempts/communications, I was told they'd mail (overnight) me certified replacement blades. August 7th is when the conversation took place; the "wipers" arrived yesterday, August 13th. The most ridiculous part is it was just the rubber... no actual wiper. Thankfully, YouTube showed me how to replace them. They sent me 2 pieces of rubber stripping. Also, I have a lower headlight out, but they swear by their 100-point inspection... and most certainly add that cost to your total. Overall, I wanted to just give the car back and call it a wash; however, I really love the car. The experience has been subpar; it didn't help my thoughts on car dealerships/salesmen. I am fully aware it's a used car and the whole "as is" policy, but we're talking about a vehicle purchased 24 hours prior. I've emailed, called, texted, and am now taking it to the reviews/surveys to express my experience. I'm trying to enjoy the vehicle despite all the negative circumstances/feelings around it.

Talked to salesman for a few days about the vehicle and when I got there it was not even detailed and ready. It was in the back and dirty. Wasted my time and I went with another vehicle and saved some money as well. They don't respond to any request from cargurus.com app so don't even waste your time asking if it is available on that app with this dealership. Probably won't be doing my service there with my new to me Acura MDX SH-AWD A-Spec in red that I am picking up today from another dealership. They missed out on a good customer and a long-term relationship.