3435 N Main St
Gainesville, FL 32609

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Sales: 855-856-9562

Used Cars: 855-856-9562

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Key Acura of Gainesville

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dishonest dealership Takes advantage of seniors

Reviewed by Michael G from Odessa, Fl.February 22, 2023

Key Acura Of Gainesville Florida These people take advantage of the elderly. I am a 68 year old man who purchased a used car from this dealership in December of 2022. I found a automobile I liked on the internet at Key Acura of Gainesville Florida. I contacted them and talked to a salesman Dale Scott about coming up to check out the auto. When I got up there I was informed that the price listed was actually $1000 less than what they wanted. The price listed was if you went through their financing. I already had financing approved with my bank. I went to pick up the auto on Friday afternoon, I guess there was some miscommunication between my bank, me and the dealership. Being after 5PM I could not reach my bank, so they told me they would see if they could get me financing which they did. But they didn't take off the $1000 for using their financing. I didn't catch it at the time. I sent Dale Scott a email requesting this after giving him ample time to respond I called him and he informed me he was on sick leave and please contact the dealership. I called the Dealership and talked to the general manager Kerry Barr who tried to brush me off saying the deal was done and he didn't know if he could do anything but he would check into it and call me back the next day. WELL guess what no call. I waited a few days and called back and asked for him, and was refereed to his voicemail. I left him a message asking him to call me. That was in January and to date I haven't gotten any response. I would expect better customer service and honesty from a major dealership. Michael G.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 2

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

I called joe on a Sunday Evan though they were closed he

Reviewed by 24skippyFebruary 16, 2022

I called joe on a Sunday Evan though they were closed he took my calls as I wanted to ask questions about Acura rdxknow I am one very impatient person to ask question .we live in tallassee so we had to drive there I let joe know we were coming I am very glad I went there to purchase .I am also a person that it takes a little bit of time for things to sink in .he took his time with myself and husbandi would highly recommend joe at key acuramy husband was against me going ithrough a dealership to buy car but joe has changed his mind thank you again joe for all of you help

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I absolutely loved working with this dealership and it...

Reviewed by AlexSeptember 15, 2021

I absolutely loved working with this dealership and it made me realize how bad the other Acura dealership was. I bought a 21 TLX Type S from them and the experience was very smooth from start to finish. I mostly dealt with Joe and he is a great guy. Not pushy at all and very friendly. I highly recommend this place.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Key Acura of Gainesville

Welcome to Key Acura of Gainesville!

A new addition and proud member of the Key Auto Group. Key Acura of Gainesville is proud to serve drivers from Ocala to Alachua with fine luxury vehicles sold by the experts who know them best! We want to help the drivers of northern Florida find and drive the vehicles of their dreams and we are dedicated to a friendly and enjoyable sales process that will be like nothing you've ever experienced before. Key Acura of Gainesville looks forward to the opportunity to amaze you!

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