Hertrich Acura

On-line pricing, a dealership that listened to what we wanted and found that vehicle-and they made sure that we were familiar with the technology before we left. The finance department was easy to work with too. Our best experience yet.

We had a really positive experience at Hertrich. What we expected to be a stressful and complicated process turned out to be smooth and manageable, thanks to the team—especially Walter and the manager Mack. Walter was helpful, patient, and took the time to understand what we were looking for in a family car. He made sure we felt informed and comfortable throughout the process. The manager Mack also played a key role in making everything come together efficiently. In the end, we left with a great vehicle that fits our family’s needs, and we felt well taken care of throughout. We’d definitely recommend Hertrich to others looking for a reliable and friendly dealership.

Terrible service for a recall. Called in January of 2025 and was told was on the list. Called again the end of February and was told still on the list. Called middle of March and was told I was number 400 and they were only on 200 in terms of completion. Called another dealership, they took my VIN ordered the part and was installed 3 days later. Absolutely terrible customer service and feel I was just being lied to each time I called given the other dealer was able to get the part and install right away.