120 S Dupont Hwy
New Castle, DE 19720

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Sales: 888-751-0255

Used Cars: 888-751-0255

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Hertrich Acura

Overall Rating:

4.6 (out of 5)

88% recommend this dealer

353 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)


Reviewed by Tina smith from Wilmington Delaware September 30, 2023

Hertrich Hyundai dealership: DO NOT HAVE YOUR HYUNDAI SERVICED AT HERTRICH. THEY CAN’T DELIVER IN A TIMELY, PROFESSIONAL MANNER AND DON’T HONOR FEDERAL EMISSIONS WARRANTY PROGRAM. Due to limited space here, Please find details of this horror story on google reviews for Hertrich Hyundai.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Tina, we're sorry to hear about your experience at Hertrich Hyundai. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Sale consultant Athena Lundin was very helpful and paid

Reviewed by R.Henry September 15, 2023

Sale consultant Athena Lundin was very helpful and paid attention to detail. Great customer service. Would recommend her as your sales consultant

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi R. Henry, thank you for your kind words and recommendation. We're glad to hear that Athena provided excellent customer service and paid attention to detail. We appreciate your feedback and look forward to serving you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Dealing with Christopher Ramos at hertrich Newcast

Reviewed by Ebenezer Nyan Jarteh from Newark, DE September 08, 2023

Christopher Ramos was very exceptional when I interacted with him, he provided me exactly what I was looking for and he has a great costumers service skills. He convince me in detail what I should buy & I have no regrets.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Ebenezer, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to serving you for many years to come!”

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Hertrich Acura

Hertrich of New Castle is the new and used car dealership in New Castle Delaware known for always offering quality vehicles at unbeatable prices. We're well-known across the DelMarVa peninsula as an excellent place to shop for new Acura Hyundai and Mitsubishi as well as used cars trucks SUVs and vans.
At Hertrich of New Castle in New Castle Delaware we work hard to make sure that you enjoy your visit to our dealership. Our auto financing auto parts auto service and auto repair departments are only staffed with highly-trained and courteous individuals whose #1 goal is to serve you.

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