Acura of Milford in Milford including address, phone, dealer reviews, directions, a map, inventory and more

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1503 Boston Post Rd
Milford, CT 06460

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Sales: 203-951-0015

Used Cars: 203-951-6295

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 5:00pm

Reviews of Acura of Milford

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

539 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Got my oil changed yesterday.

Reviewed by kmk0311May 07, 2022

Got my oil changed yesterday. On my way home, the bottom part of the car started dragging on the ground. They forgot to put the bolts in. I immediately called the dealership. I was afraid to drive the car all the way back but they told me I had no choice. They told me to try and secure it with something so I used a piece of Velcro. I went back to the dealership today. Liza and Joe were in the service area. Liza blamed me. She said her service techs would never forget to put the bolts back in. She said I must’ve hit something! And then she questioned what the Velcro was. I try to explain again and again but she got louder and louder. She was absolutely unprofessional and rude. Instead of taking accountability and measures to make sure the service tech who did this was aware of his mistakes in order to ensure it doesn’t happen again to me or anyone else, she chose to criticize and blame the client. I tried speaking to the general manager. He merely said I wouldn’t be responsible and nothing was wrong with the undercarriage even though it was dragging on the ground. I asked for something in writing stating that it was their service tax who forgot to put the bolts in. I still haven’t received a response. I could not believe their service manager, Liza, would actually blame me saying they would never do some thing like that. When I called them 10 minutes after it happened because I was scared to drive my car. I purchased the extended warranty when I leased my car so I could get my oil changes at the dealership. I’m afraid to have them service my car again. Not only did this happen once but it’s bound to happen again especially since the dealership did nothing to address the situation internally. Any business who can’t take accountability for their mistakes and choose to blame the client and not even taken to count what actually happened. That’s a bad business. Liza wouldn’t even listen to me. She kept yelling and talking over me. It was absolutely the most unprofessional business dealings I have ever had. Time to find another dealer !!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Liza Martinez lmartinez@acuraofmilford.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Sales review

Reviewed by Debbie from Brookfield, ctFebruary 17, 2022

Vincent Wallace was a true professional. He listened to my concerns, was knowledgeable of the various autos available and a wanted me to be happy with my selection. I recommend this dealer to those looking to buy an auto.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, John Dembeck jdembeck@acuraofmilford.com General Manager 203-877-4333

Overall Facilities 4

Customer Service 4

Buying Process 4

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

I wrote the following to the general manager yesterday....

Reviewed by chralb2015September 11, 2021

I wrote the following to the general manager yesterday. No response as of yet. Hoping it does not get ignored... New customer here. Brought in my 2021 RDX for the first A1 service today. I have a few questions that maybe you can clarify for me. - is synthetic oil the default oil used for oil changes or does the customer have a choice on synthetic vs regular weight oil? - I asked the tech who checked me in if they will fill tires to the recommended air pressure. He said yes. At the end of service, I asked if this was done...I was told yes. However, when I drove my car home (>10 miles), it still reads as 29 - 30 psi for all 4 tires. I was under the impression these were to be inflated to 35psi as stated on the inspection sheet? - when my service was completed, the car was brought to the bay...however no one came to me to tell me it was done. After 10-15 minutes I went into the bay and asked receptionist if it was ready to go. She said yes and she would finish the paperwork and check me out. Please note there were no other vehicles in the bay either coming in or being released. Disappointed that the staff was not concerned about customer wait time. My original check in person was nowhere to be found. - no tire rotation was done as part of A1 service...although I realize this is "if needed", but I did think best practices were to rotate tires for each oil change? I understand we are dealing with reduced staff and challenges working in this pandemic environment. I also know that Acura is considered a high quality vehicle with a good reputation...especially in the RDX class. I wanted you to be aware of my experience and to use this feedback to better your service experience for returning customers.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Liza Martinez lmartinez@acuraofmilford.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Acura of Milford

Why Buy From Acura of Milford?
- We Extend Your Warranty
- 10-Day Exchange Policy
- Your First Ding Repaired
- Pre-Owned Vehicle Warranty
- Complimentary Loaner Vehicle
- Referral Bonus
- Repeat Buyer Allowance
Plus It's our stated policy to treat every visitor to our store as an honored guest in our home; every day every time without fail NO EXCEPTIONS! Visit us at 1503 Boston Post Rd. or online at acuraofmilford.com.

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