Acura of Milford

Title: Two Bad Experiences — Poor Service and Broken Promises I’ve had two disappointing visits at Acura of Milford, both involving the same service advisor, Ron. The first visit was for a simple oil change. My car was finished quickly, but I was left waiting over 20 minutes for no clear reason. Other staff suggested I could leave and have the paperwork mailed, but Ron refused. Even after I signed, he continued to explain the service despite my repeated requests to go. As I tried to leave, he approached my car, placed his hand on the window, and told me to apologize or not return — all in front of multiple employees. Management later apologized and promised it wouldn’t happen again. They even offered a free detail at my next oil change and a loaner vehicle for the day. When I returned for that appointment, I arrived on time only to be told no loaner was available. Once again, I was assigned to Ron, and once again, the situation was mishandled — costing me time from work and leaving me frustrated. After two incidents, I can’t trust this dealership to keep their word or provide professional service. If you value your time and expect a higher standard, I’d recommend going to another Acura location.

Craig did a good job explaining the process. Looking forward to delivery of car. Hoping transaction ends well.

Picked up a new Acura today. John K. is our salesman and Mike is the manager. Major, major thank you's to both of them and to all the people at Acura Milford. Truthfully, this has been the smoothest car-buying experience I've encountered. These guys are honest and know the product. Pricing is fair as well. Thank you for a great process.