Acura of Avon

My experience at Acura of Avon was excellent. The sales rep was knowledgeable, patient, and explained everything clearly. The finance team made the process quick and easy.

I wanted to share my recent experience in the hope that it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles and was covered by the manufacturer’s warranty, I began having transmission issues. At the time, I trusted Acura of Avon to make the necessary repairs. Unfortunately, ten months later, the same problems returned—only now the car was out of warranty, leaving me with a significant repair bill. I had many questions about the original repair, but was unable to get clear answers. Seeking another opinion, I took my vehicle to a different Acura dealership, where I was told that the previous repair had been done improperly. According to their service advisor, Acura’s own recommendation is to replace, not repair, the transmission, as repairs can lead to ongoing complications. Despite these findings, Acura of Avon declined to address the issue or take responsibility. Faced with costly repairs and uncertainty about the vehicle’s reliability, I ultimately decided to sell it at a loss. If you are considering purchasing a vehicle or having repairs done at this location, I hope my experience provides some perspective as you make your decision. Sincerely, D. O’Brien

Joe the General Sales Manager is great to work with. Didn’t even feel like I was at a car dealership when interacting with him.