Acura of Thousand Oaks in Thousand Oaks including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

3945 Auto Mall Dr
Thousand Oaks, CA 91362

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Hours Toggle

Sales Department

Sun 9:30am – 7:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Acura of Thousand Oaks

Overall Rating:

3.4 (out of 5)

67% recommend this dealer

3 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Highly recommend

Reviewed by Carlos Mayoral from Ventura CaNovember 12, 2017

The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.5 (out of 5)

Dealing with them over phone and email was hard

Reviewed by Lost sale from San Diego, CAAugust 16, 2017

I'm a serious buyer and reached out to them about a specific vehicle they showed in their inventory online. I had two different experiences with two different sales personnel and neither of them made it easy for me. One wouldn't listen to what I was trying to tell them multiple times and then other reached out with a price early which was nice (further than I could get with the other) but wouldn't engage further than that. Had a take it or leave it attitude rather than try to work with me and help me buy the car I wanted at a price I could live with. He was better than the other one who refused to text and kept saying "just come see me I'll take care of you" and yet I kept wanting to be "taken care of" with a simple price quote and I'd make a payment that day over the phone. I'm long distance and I'm not going to come see him. Tried to tell him all of that and all he wanted was for me to fill out all of the paperwork before he would even quote a price and/or not listen and try to talk me into another car other than the one I wanted. SO frustrating being ready to buy with cash in hand and they had the car I wanted and yet they couldn't make it happen. Not a way to earn my business.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.8 (out of 5)

acura of thousand oaks

Reviewed by DrDave from ventura,ca.September 25, 2013

friendly sales person. nice clean car but the Nav didn't work so I couldn't buy the car. I would go back.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 4

Customer Service 4

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

About Acura of Thousand Oaks

We proudly serve Los Angeles Santa Monica Oxnard Ventura & Calabasas California. Please browse our amazing selection of New Acura Vehicles and Certified Pre-Owned Acura Inventory to find the perfect car or SUV for you. If your in need of our Acura Service Department please visit us or call us today. We also offer Acura parts and accessories.

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