Hopkins Acura in Redwood City including address, phone, dealer reviews, directions, a map, inventory and more

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1D Bair Island Road
Redwood City, CA 94063

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Sales: 650-549-1840

Used Cars: 650-779-4673

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 4:00pm
Tue 8:00am – 4:00pm
Wed 8:00am – 4:00pm
Thu 8:00am – 4:00pm
Fri 8:00am – 4:00pm
Sat Closed

Reviews of Hopkins Acura

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

372 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Service people get commission on services.

Reviewed by isabelomalleyJune 09, 2022

Service people get commission on services. So they push things that your car doesn't need at the time. Service people are not honest and tell you upfront that their warranties are as good as your miles, they try to find any conceivable excuse not to honor their parts. Bought tires and they said they don't warrant their tires if something goes wrong you need to go directly to the company. That sucks because if I knew that I would had bought my tires at Costco or any other tire company that guarantee the product. Their are not sympathetic about the situation and you feel they are laughing in your face. Too bad I already spent like $10,000 in services there.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Purchased my first vehicle here with no problems. Process...

Reviewed by RobandMaryJuly 24, 2020

Purchased my first vehicle here with no problems. Process wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.4 (out of 5)

BEWARE!!!! DEALERSHIP KNOWN FOR FALSE PROMISES!

Reviewed by Dhaney PMay 20, 2020

BEWARE!!!! DEALERSHIP KNOWN FOR FALSE PROMISES! I did a recent shopping with Hopkins Acura Redwood City. I had a RDX lease ending and wanted to get into a new TLX lease. My RDX had little over mileage than what I'm supposed to use. Pablo was the sales guy who helped me in choosing the car and take care of all lease closure formalities. And the drama happened, He promised me taking care of the over usage charges which I have to pay to Acura instead he asked me to take the Paint and Glass protection for 3 years. I agreed and went with the sale. Couple of months passed, no update on closing my existing lease account, when I reached out to Pablo, he put the blame on Covid and said he will check with the management on what's going on. While all this happening, Acura Financial reported the outstanding amount to collection agency and my credit dropped by 45 points. Pablo came back saying I would need to pay the outstanding amount to Acura Financial and dealership can do nothing. I asked him to cancel the protection which I took, but he refused saying it's all applied to the car and can't do anything. I tried to talk to the manager Jeff but he didn't had time to listen to and handed over to Pablo again, who is giving all false statements. Infact this is my 3rd car with the same dealership. First 2 times Shannon was helping me out and such a great human, He is not in the dealership anymore. I would never recommend this dealership to anyone!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Hopkins Acura

It's pretty clear that here at Hopkins Acura we love Acura models. New or used sedan or SUV we're thrilled to offer a wide selection of Acura models to our Redwood City neighbors as well as to the nearby San Jose and San Mateo. We look forward to helping you find an Acura of your very own whether it's a 2014 Acura RDX or a 2014 Acura MDX or another model that catches your eye.

If you already own an Acura we still encourage you to visit us by bringing your vehicle into our Service Center or our Parts Center. Our Acura-savvy technicians will work hard to keep your Acura in great condition and our parts experts can help you retrieve

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