Hopkins Acura

🇺🇸 ENGLISH VERSION READ UNTIL THE END: I PURCHASED A VEHICLE FROM THIS DEALERSHIP, AND BEFORE PURCHASING OR SIGNING ANY DOCUMENTS, I ASKED VERBALLY ABOUT THEIR RETURN POLICY BY SAYING “DO YOU ACCEPT RETURNS?” BUT “RAJ” TOLD ME “NO, WE CAN’T DO THAT.” I SAID OKAY. LATER, I REALIZED I COULD BUY AN UNUSED VEHICLE FOR THE SAME PRICE, SO I CALLED THE DEALERSHIP BACK THE SAME DAY AND REQUESTED A RETURN. THEY SAID “WE CAN’T DO THAT.” AFTER THAT, I REVIEWED THE CONTRACT AND SAW THAT I HAD SIGNED THE PART THAT SAYS “I DO NOT WANT TO RETURN.” THEY DID THIS TO ME ON PURPOSE. I ASKED THEM FROM THE VERY BEGINNING. AND WHEN I WENT BACK TO THE DEALERSHIP, THEY SAID, “YOU SIGNED IT.” YES, I SIGNED IT, BUT YOU TOOK ADVANTAGE OF MY LACK OF ENGLISH KNOWLEDGE TO MAKE ME SIGN IT. IF SOMEONE USES THIS METHOD ON A PERSON WHO DOESN’T SPEAK ENGLISH, THEY MUST BE USING ANOTHER METHOD ON SOMEONE WHO DOES. BE CAREFUL. ⸻ 🇪🇸 VERSIÓN EN ESPAÑOL LEA HASTA EL FINAL: COMPRÉ UN VEHÍCULO EN ESTE CONCESIONARIO, Y ANTES DE COMPRARLO O FIRMAR NINGÚN DOCUMENTO, PREGUNTÉ VERBALMENTE SOBRE SU POLÍTICA DE DEVOLUCIÓN DICIENDO “¿ACEPTAN DEVOLUCIONES?” PERO “RAJ” ME DIJO “NO, NO PODEMOS HACER ESO.” LE DIJE OKAY. DESPUÉS ME DI CUENTA DE QUE PODÍA COMPRAR UN VEHÍCULO NUEVO AL MISMO PRECIO, ASÍ QUE LLAMÉ AL CONCESIONARIO EL MISMO DÍA Y SOLICITÉ UNA DEVOLUCIÓN. ME DIJERON “NO PODEMOS HACER ESO.” DESPUÉS REVISÉ EL CONTRATO Y VI QUE HABÍA FIRMADO LA PARTE QUE DICE “NO QUIERO DEVOLVER.” ELLOS HICIERON ESTO A PROPÓSITO. YO LES PREGUNTÉ DESDE EL PRINCIPIO. Y CUANDO VOLVÍ AL CONCESIONARIO, ME DIJERON “TÚ LO FIRMASTE.” SÍ, LO FIRMÉ, PERO SE APROVECHARON DE MI FALTA DE CONOCIMIENTO DEL INGLÉS PARA HACERME FIRMAR ESO. SI ALGUIEN USA ESTE MÉTODO CON UNA PERSONA QUE NO HABLA INGLÉS, SEGURAMENTE USA OTRO MÉTODO CON QUIENES SÍ LO HABLAN. TENGA CUIDADO.

UPDATE: After writing my first review, I was promptly contacted by a member of the customer service team. They provided me with a name and number to discuss my experience with the salesman, Raj, and explore possible solutions. I was connected with Kao, the manager, who was incredibly understanding and helpful over the phone. He sincerely apologized for the situation, emphasized their commitment to excellent customer service, and assured me they would address the matter internally. True to his word, I noticed a positive change in Raj’s attitude when I returned to pick up the car. Kao then generously offered to renegotiate the deal for the car I was interested in, and he gave me a fantastic offer! The next day, I came in to complete the paperwork, where I had the pleasure of working with Haig. He is truly a role model for car salesmen—an engaging conversationalist and a genuine car enthusiast. We had a great time talking about cars and motorsports for an extra 45 minutes! After Haig assisted us, we finalized the deal with Kao, who, to my surprise, is also a motorsports fan. Overall, if it weren’t for Kao and Haig, I don’t think I would have returned to this dealership, but thanks to their outstanding service, they completely changed my experience for the better. Huge thanks to both of them for going above and beyond!

I cannot express enough how delighted I am with the exceptional service provided by Raj during my recent car purchase. From the moment I stepped into the dealership, he greeted me with a warm and friendly demeanor, making me feel instantly comfortable. What truly stood out about Raj was his unwavering patience throughout the entire process. He never once pressured me into making a decision, allowing me to take my time to explore and test the vehicle multiple times to make sure it is the right one for me. His genuine interest in understanding my needs and preferences made the whole experience truly personalized and enjoyable. But Raj's dedication didn't stop there. When it came to negotiating the deal, he proved himself to be a fierce advocate for his customers. He went above and beyond to secure the best possible deal for me, making me feel like he was genuinely invested in my satisfaction. I was particularly impressed by Raj's commitment to customer service when he voluntarily stayed after hours with me to finalize all the paperwork. He demonstrated a level of dedication that is rare to find in today's fast-paced world, and it left a lasting impression on me. Without a doubt, I wholeheartedly recommend this dealership to anyone in the market for a car. And if you want a truly exceptional experience, look no further than Raj. His professionalism, sincerity, and willingness to go the extra mile make him the ultimate car salesman to work with. Thank you, Raj, for making my car-buying journey an absolute pleasure. You have earned a loyal customer, and I will be sure to spread the word to friends and family seeking a remarkable car-buying experience.