4355 Rosewood Dr
Pleasanton, CA 94588
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:30am – 5:00pm |
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Overall Rating:
4.9 (out of 5)
98% recommend this dealer
1609 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Very easy to approach, setup and get the service done.
Very easy to approach, setup and get the service done. Could get a lot done within half a day. Provides pickup and drop off and explains things clearly.
Maximum rating = 5
In 2024, I moved back to the East Bay of Northern
In 2024, I moved back to the East Bay of Northern California. Yesterday, February 5th, was my second service appointment with Art Mejia at Hendrick Acura. He was again understanding, pleasant, and honest. His customer service is excellent. Especially important to me is how he answers ALL my questions. I am pleased with Art and with this dealership.
Dealer Response
Thank you for sharing your experience with Art and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
Maximum rating = 5
Today, I had a very bad experience and feel frustrated as
Today, I had a very bad experience and feel frustrated as I was treated unfairly. The dealer refused to sell us a car because we are Canadian not holding US driving license. I mentioned to the salesman that we will provide him with valid documents from the followings: Canadian driver’s license Canadian passport Valid U.S. Visa California residential lease agreement Employment paystubs (showing we live and work in California) Cashier’s check from our U.S. bank account We respectfully explained that, under California and federal regulations, there is no law requiring a buyer to hold a U.S. driver’s license to purchase a vehicle but also, they refused to accept and insisted to provide US driving license. The salesman informed us that is their own policy not to sell cars for non-US driver’s license which is against the regulations in California. Even though I didn't see this on their website. I'm requesting their managers to clearly show us their policy and give us clarification on why this policy is not disclosed publicly for this point unless there is something hidden, we don't know about it.
Dealer Response
Thank you Joseph for the review. We would like to discuss your visit with you in more detail. Please reach out to our General Manager Jeremy Davis (925) 224-7641 at your earliest convenience. Regards, Your Team @ Hendrick Acura of Pleasanton
Maximum rating = 5
When chosing to buy your Acura it should be more than just a decision to purchase a car it should be a remarkable experience. We achieved our status as one of Northern California's sales volume leader by providing a comfortable no pressure up front purchase experience for each and every one of our guests.
So stop by for a complimentary cup of Peets coffee or a cold refreshment and let one of our friendly team mates show you why so many others have made Acura of Pleasanton their dealership of choice.
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