Irvine Acura

This dealership and staff are a bunch of crooks and idiots. Especially their manager Billy Adam’s who thinks being disrespectful to customers is acceptable. To them being friendly and helpful ends when the deal is done. All the higher staff is to blame and now the lower people think it is okay to talk to people disrespectfully. This is something I noticed with every interaction I had with them.

5 Stars – Exceptional Service! I had a great experience at Acura of Irvine. Moises Gonzalez, my service advisor, went above and beyond to help resolve an issue with my MDX. He was professional, courteous, and made sure I was well taken care of throughout the entire process. I truly appreciated the excellent customer service and the way I was treated. Highly recommend Moises and the entire team at Acura Irvine!

I got a referral from my HS friend who had a straight forward, easy to do deal with Jimmy Z for a black/black 2024 Acura ZDX AWD. I emailed Jimmy Z that I needed to bring my mom in to do a test drive and that she was ok with all EV vehicle. I didn't hear back from him and ended up calling the dealership last Mon. The assistant said that Jimmy called in sick. They transferred me to his manager, Deangelo. He said that he could take care us after I explain the referral and deal. When we arrived, I asked for Jimmy just to be sure- and the guy sitting at the front desk who was on his iphone said he was out. I asked for Deangelo and that we had an appt to test drive ZDX AWD. He goes into the back talks (presumably to Deangelo, but that person never came out to greet/speak to us). He comes back and says that he will be taking care of us. His name was Vinny. Nice enough young man. He got the keys for a red one since it was out front for the test drive. He said the black one just got dropped off the truck and was in the back getting prepped. We went to do the street and partial freeway on/off ramp road test. My mom actually like the vehicle so he showed us the actual black unit- it was in the back being charged. He said this was the last one and 2 other ppl were coming down later that were "very" interested. My mom actually said that the black one would be acceptable. Vinny said that the prices went up over the weekend and that they wouldn't be doing the previous deal. Inventory had shrunk so they didn't need to do those deals. When we asked what was the price- he went to get the offer sheet from Deangelo. It was was 44% higher than the deal we had. Outregous, switchoo. We drove 90 minutes from the South Bay thru the beginning of rush hour on the 405. So I was not happy. After seeing the other ratings, my experience does not surprise me now. Dishonest dealership. Poor management: manager who does not come out to speak directly to customer when appointment was with him. When I got home, I got online and reached out to a direct contact at DCH Tustin Acura. They did a straightforward deal. Took delivery last Thursday and paid with Apple Pay with my Apple Card. (I subsequently found out that my HS friend said that Irvine Acura charges 3% to use credit card!) PS ZDX is actually a GM product and you can certainly tell it's non-luxury underpinnings- the center console plastics and climate ctrl knobs are very cheap looking as are the lightweight keyfobs. (asked for heavy duty dealer Acura keychains, but they said they were out). The wireless phone charger is terrible as is the lane centering. Acura should have ditched the chrome and silver lower trim. Good thing this is a 24 month lease at a fantastic price- and drives well enough- otherwise for a $70.5k vehicle- no front camera, no HUD, no partial auto-drive, and no hands-free trunk. PPS Coming from true luxury brand, it was disappointing to learn that Acura does not have a factory service loaner program. Individual dealers may have some, but they are extremely limited and have to book out several weeks- and not for routine services such as oil changes. Audi, Lexus, MB all offers these truly luxury amenities.