Fresno Acura

Acura Service Dept is nothing more then a scam. I had my vehicle service back in Dec 2022 and the technician spill oil all over my engine cover and he didn't give a xxxx in taking care of my vehicle. Technician slam the hood of my car, instead of gently lowering the hood. I thought I give them another chance to earn my trust, but I was wrong in giving them my trust. Money is all they care about. They don't care about your car the way you (owner) care about it. Good thing, my car cam was recording the whole time. I showed the video to the manager of what the technician did and the manger (before Daniel) offer me a car cleaning details, but I choose not too accept it, because I could no longer trust them. I don't even think they did my transmission flush either, but I was charge $450.

First and last time. Horrible services and bandage fixer-up only and this dealership should be a shame and will be reported for scamming and up charging customers. Left my car in their care and they basically put a bandage on the problem and proceed to left my car outside unlocked. All my stuff inside was stolen and all my banks account was on fraud alert what a hassle. Gave me a new battery when I know I didn’t need one and didn’t ask for it. Unapologetic and say it wasn’t their fault and not responsible for my door unlocked when they left it unlocked themselves. Acura Fresno will be hearing more from me! Daniel the parts service rep was a liar and a slack off on returning customers phone call. Daniel and his GM took off while I was making a police report and left someone else that has no experience to deal with me. What a bunch of cowards that lie they lock the door every night with his chair lay back and voicemail all behind. I told him then why is my door unlock and all my stuff gone and I’m getting scam alert call for the past two days before coming home from Hawaii. This is the kind of service you getting here folks. Don’t take your car to Fresno Acura!

We just went into to the dealership to explore SUVs. Brian waited until I initiated contact, which immediately made me realize this experience at a car dealership was going to be different. After a few minutes showing us different models and listening intently, he offered to let us take one for a test drive. The process was simple and he answered all of our questions before leaving. We said we needed to get lunch and he graciously let us go. After lunch, we returned and test drove another model. Not ready to make a decision today, we told him we needed to go. Without any pressure, he printed some info for us to take and sent us on our way. This was far and away the best experience I have ever had at a car dealership. Brian is the consummate professional. Whether we find a car right for us there or not, I will recommend Fresno Accura to all of my friends & family! Thank you Brian, and I hope to see you again soon to buy a car.