8585 Laguna Grove Drive
Elk Grove, CA 95757
Sales: 855-976-7013
Used Cars: 855-976-7013
Sales Department
| Sun | 10:00am – 7:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:00pm |
| Tue | 7:00am – 5:00pm |
| Wed | 7:00am – 5:00pm |
| Thu | 7:00am – 5:00pm |
| Fri | 7:00am – 5:00pm |
| Sat | 8:00am – 4:00pm |
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Overall Rating:
4.7 (out of 5)
95% recommend this dealer
290 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
1 star is 1 more than Elk Grove Acura deserves.
1 star is 1 more than Elk Grove Acura deserves. The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work orders place false information as to the work completed. The service manager is a complete mess, refusing to do warranty work and recommending customers contact American Honda directly for help. I brought my vehicle in for warranty repairs and they barely touched the vehicle in the nearly 2 weeks they had the vehicle in the shop. I went to pick up the vehicle and the work order stated my vehicle was observed overnight. Come to find out, there is no one on site to perform this task. The service manager, Jeff M, asked who told me this was done. Sadly the work order/receipt is where I found the information. It makes me doubt anything was ever done that is printed on the final work order. One repair has already failed and the same problem has reappeared within a few weeks of getting my vehicle returned. Another example of the Elk Grove Acura Service dept failure is the suggestion by a service advisor Will, to shut off the brake function of the collision avoidance system, instead of attempting to repair the brakes locking up when the sensors see a ghost, when all there thhat is there is a light rain. Be wary if Elk Grove Acura is charging for repairs and not warranty work covered by American Honda. Hard to believe the customer service is so subpar at Elk Grove Acura. If you are looking to receive adequate service, this is not the place to go. Latest email from Jeff Maciel, service manager: Thank you for choosing us for your vehicle service needs. At this time, we regret to inform you that we're unable to continue assisting with your repairs. Given the nature of the issues, we believe you'd be better served by seeking support from another dealership or service provider that may be better equipped to meet your current needs. We appreciate your understanding and wish you the best moving forward. Thank you Jeff Maciel Elk Grove Acura Service & Parts Manager 916-405-2628 jmaciel@elkgroveacura.com
Dealer Response
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Maximum rating = 5
This dealership is a total scam.
This dealership is a total scam. Advertise a low price and then when the proposal comes back a different price (full MSRP) and a bunch of adding. Don’t bother with them
Dealer Response
Hi Allen: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Maximum rating = 5
Awesome service staff!
Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys
Dealer Response
Gerald, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff, Will, and Greg met your expectations. Thank you for choosing Elk Grove Acura. We look forward to having you as a valued customer for many years to come!
Maximum rating = 5
Thank you for making your way to Elk Grove Acura, your certified Acura dealer serving drivers throughout Elk Grove and the surrounding areas. At our dealership, you’ll find a solid selection of new Acura for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. A proud member of the Knight Group.
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