Acura of Concord

Once again (unfortunately), my husband and I were on the hunt for a used Kia Telluride. I found one on CarGurus that was listed at Acura of Concord. Since we're a bit far, coming from Union City, I wanted to make sure it was available and in good condition before making the drive. When I called, I was connected to Flavio. He was very friendly and gave me the information I requested. When we arrived, he immediately came out and greeted us. Once he brought the vehicle around, we realized it was not in the condition we were hoping for. The previous owners had clearly been in an accident (a fender bender) that wasn't reported, and the interior was beat up and smelled. They did have another Telluride to show us, but it wasn't the trim level we wanted. Flavio was very helpful, but we ended up leaving. He followed up a few days later via text, but by then we had already found the right vehicle for us. We really appreciated the service provided throughout this process.

Buyers Beware!! I strongly do not recommend using this dealership; let me share what happened to me. On September 24, 2025, I purchased a used 2023 EV. I was eligible for the $4,000 EV credit, and Sammy, who works in sales, and Oliver, their finance and insurance manager, refused to allow me to use the $4,000 EV credit towards my purchase, which was $25,000. They said they could not do it after I kindly asked them to. In addition, they refused to provide me with a copy of the time-of-sale report, which they are required by law to submit to the IRS EV credit portal within three days of the sale. Since September 25, 2025, I have made all attempts to obtain my time-of-sale report, which they have not provided to me. I will now take the necessary legal steps to receive my $ 4,000 EV credit. They have caused a lot of emotional distress and have denied me getting my EV credits at the time of my purchase, and have not provided me with a copy of the time of sale report, which I need to submit with my 2025 tax return to be able to receive my $4000 credit. I will use the full extent of the law and my rights, which Acura of Concord has fraudulently denied. Additionally, DMV, the California Attorney General’s office, and the small claims court, if necessary. I share my very recent experience so fellow consumers are aware of the type of fraudulent business this really is, and you don’t have to go through what I am going through right now. Take your money and time to another car dealership. Beware and steer clear of this dealership.

Received notice my fuel pump for recall was in. So I scheduled an appointment with their automated system, couldn’t get through to a real person. I arrived on time to be told they didn’t have the part. The service individual apologized for the mix up. This is the second time I’ve had an issue. The last time they did a warranty repair and had my car for three days. I received no phone calls from the service department. I had to continue to call to try and get through to a real live person. I eventually got my vehicle and was told that I was lucky that it was a warranty issue otherwise it would have cost me $3,500. Ever since the dealership was sold the service department performance, in my opinion, has noticeably changed for the worse. I will continue to use them for recalls and warranty work but as far as routine maintenance is concerned I have other choices. I’ve been going there for 5 years. They just lost me as a customer!