King Acura

So I brought my Acura MDX in for service.They refused to wash because I complained about the paint and their terrible service. Can’t believe it.

I’ve bought every car I’ve owned from King Acura since moving to Birmingham in 1993. For the past two years I’ve been amazed at how ABYSMAL their service department has been both in terms of servicing my car and customer service. Just to name a few examples: 1) my last service visit, King Acura said my brake pads were metal on metal. But they couldn’t fit me in for 2weeks. So I took it to Rob’e Mans that very day and they replaced brake pads AND pointed out several other problems that King Acura had failed to uncover. 2) Honda Motors sent a recall notice for a fuel injector directing me to contact my local dealership. When I called King Acura two weeks ago, they said they wouldn’t have the part for 2 weeks. I called yesterday and they said it would be May 2025 before they could replace the part. I asked to speak to a manager…they transferred the call to a line that rang for 2 minutes before a recorded message said to leave a message. For the FOURTH time in six months, no one has returned my call. 3) After returning home from a service visit 1 year ago, I noticed a yellow circle on one of my tires. They had circled a nail that was in the tire, but failed to tell me about it. 4) when I picked up my car from a service visit 18 months ago, my key fob was missing. They insisted I hadn’t left the key fob with the car. Perhaps most exasperating of all is the fact that they DO NOT RETURN PHONE CALLS!!!

I always thought of this dealer and brand as bullet-proof. I received a recall in January. Went in they said "no Parts". Checked four more times. Finally got on the schedule for August. Took the car in for scheduled maintenance and four new tires ($1400 package). Made the appointment month in advance. When I arrived service rep wanted to know what I needed done. Left car there for two days and while there I received email from sales rep wanting to know if I was interested in new car. I said sure. Went in at 9AM to discuss with sales Rep, he said "I have a 10:30 (not sure what he was doing between 9 and 10:30) appointment" so he would call me after that, Never heard from him. Long story short, I went in and they couldn't find my car nor keys. Sales rep forgot to show me "new car" and told me it was not very smart to pay $1400 for repairs if I wanted to trade. He did finally give me some "numbers" but didn't even show me the car. I told him I was on my way to talk to Audi and his reply was "be careful, their scheduled maintenance is very expensive". Next day he sent me a message, "you still interested?" This could have been my FIFTH new Acura but instead it was the last time I will ever darken their doors .