Toyota of Gastonia in Gastonia including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Toyota New Car Dealership in Gastonia, NC

Overall Rating

3.5/5

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Toyota of Gastonia may have changed it's look and ownership, but the current staff carries on the values and traditions of years ago....building a quality relationship with it's customers so they are long term relationships. We recognize the numerous options available to customers today in the market place. That is why our main focus is to provide our customers with an exceptional, up front, honest way of doing business.

Toyota of Gastonia also has a service department if you need ongoing support with your new Toyota, Toyota of Gastonia has Toyota-trained mechanics and uses the highest quality parts. If you are in Gastonia, Toyota of Gastonia should be your dealership!

Toyota of Gastonia Reviews

Overall Rating

3.5/5

15 out of 24 people recommended this dealer

Customer Service:

3.7/5

Buying Process:

3.5/5

Quality of Repair:

4.2/5

Overall Facilities:

4.3/5

Showing 1 - 3 of 24 Reviews

Second time was not a charm . . . .

Overall Rating:

1/5

Customer Service:

2/5

Buying Process:

1/5

Quality of Repair:

N/A

Overall Facilities:

4/5

Reviewed by JimmyRE
in High Point, NC
April 03, 2018

This was my second time purchasing a vehicle from this dealership. First time was an excellent experience. Today (4.3.18) while negotiating with the sales manager (Corey Poindexter) he was irate, rude and did not try to work with me on the price. He was argumentative and when I became frustrated and was ready to walk out of the negotiation, he yelled at me to "Go!" Not the level of professionalism and customer service you would expect from a sales manager. On a positive note, the salesman (Tracy Surrett) was attentive and pleasant to work with.

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TERRIBLE service from Debbie and Chris Kosa

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by SONJA
in CHARLOTTE NC
February 23, 2018

WHY has there been a drastic change, for the worst at Toyota Of Gastonia? Twice I called to ask about getting service for my car. Both times I had the displeasure of speaking to Debbie who seems to know nothing. So, I asked her to please give my name and number to the service manager...she never did. The 2nd time I called back, she put me on hold for 12 minutes. When I called back, I was informed she was clocking out. For 2 weeks I've left Chris Kosa 2 specific questions...I'm still waiting to get an answer. That's the normal now at this dealership. WHY is it so hard to get answers to questions now? I did purchase this car brand new at this dealership, I WOULDN'T recommend this dealership to anyone is you expect good service.

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Terrible Experience! Repeat customer here!

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by DisappointedOutofState
in SC
December 17, 2017

This would have been my 3rd purchase. I have bought a new and used vehicle here since 2015. However, this was a horrible experience and will now take my business elsewhere and would advise everyone reading this to do the same. I was looking at a used vehicle. My trade in was paid off and I was adding a significant amount of cash, so no financing involved. They would not agree to reduce a used car by less than $500 to make the deal happen and I am a repeat customer. I am very disappointed in their nonchalant demeanor and really acted like they did not care that they were losing my business. It looks like I need to find another dealership that actually cares about having repeat customers. It seems like the salespeople need to be taught customer service etiquette and customer loyalty is extremely important if they would like a paycheck. I even drove there from out of state, so it seems they don't value a customer's time either.

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Picture of Toyota of Gastonia in Gastonia

Dealership Contact Information

Toyota of Gastonia 4821 Wilkinson Blvd
Gastonia, NC 28056

Sales: 704-879-2562
Used Cars: 704-879-2639

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	1:00pm	8:30am	8:30am	8:30am	8:30am	8:30am	8:30am
Close	6:00pm	8:00pm	8:00pm	8:00pm	8:00pm	8:00pm	8:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	7:30am
Close	Closed	7:00pm	7:00pm	7:00pm	7:00pm	7:00pm	5:00pm

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New Car Locator New Car Inventory for Toyota of Gastonia in Gastonia, NC, 28056 by make:
1 2018 Toyota 4Runner Vehicles
2 2018 Toyota 86 Vehicles
3 2018 Toyota Avalon Vehicles
4 2018 Toyota Avalon Hybrid Vehicles
5 2018 Toyota Camry Vehicles
6 2018 Toyota Camry Hybrid Vehicles
7 2018 Toyota C-HR Vehicles
8 2018 Toyota Corolla Vehicles
9 2018 Toyota Corolla iM Vehicles
10 2018 Toyota Highlander Vehicles

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